Connect UC: Powering Seamless Collaboration and Hybrid Work

In today's fast-paced environment, keeping your teams instantly connected, whether they're on-site or remote, is critical for success. That's where Unified Communications as a Service (UCaaS) comes in.

Connect UC reliably and securely delivers all the features and tools you need through the cloud, transforming the way your organization communicates and collaborates.

This in-demand voice solution is specifically designed for hybrid workforces, enabling your teams to:

Work Better: Access all communication tools (voice, chat, video, file sharing) from anywhere, on any device.
Collaborate Faster: Hold instant meetings, share screens, and exchange ideas without delays.
Perform Smarter: Improve workflow efficiency and make quicker decisions with seamless, centralized connectivity.

Connect UC ensures your entire organization operates securely, flexibly, and at peak performance, making it the smart choice for modern voice and collaboration.

Reliable: Our cloud-based platform delivers the utmost reliability with a geo-redundant network with four nodes across the U.S. to support your critical phone systems.

Compliant: HIPAA-compliant PBX, 10DLC for SMS, STIR/SHAKEN, Ray Baum, and Kari's Law.

Connect UC: Features Engineered for Your Business

Connect UC is more than just a phone system; it's a comprehensive Unified Communications as a Service (UCaaS) platform built to streamline every aspect of your business communication. Our platform delivers a full suite of features designed to enhance efficiency, customer experience, and accessibility:

Core Communication Power

Our platform provides robust business-class phone service, ensuring professional and reliable voice capabilities:

Advanced Phone Features: Includes essential business capabilities like conferencing, flexible auto attendants, organized call queues, and customizable time frames for routing calls.
Recording & Transcription: Easily record and transcribe calls for quality assurance, training, and documentation.
Advanced Telco Services: Access all necessary infrastructure, including standard and toll-free phone numbers, reliable 911 and e911 services, Caller ID with name, and built-in spam protection.

Integrated Contact Center

Elevate your customer service with integrated call center features available right within the platform:

Customer Experience Tools: Utilize sophisticated interactive voice menus (IVR), detailed call queues, and recording features to manage high call volumes efficiently.
Reporting & Analytics: Gain deep insights into agent performance and customer interactions with comprehensive call center reporting and analytical data.

Flexibility and Control

Ensure your teams are connected and your IT managers have the control they need, no matter where work happens:

Mobile, Web, and Desktop Clients: Empower your employees to leverage every feature of the platform from any device, ensuring seamless communication whether they are on-site, remote, or traveling.
Centralized Reporting: Get instant access to essential PBX and call center statistics to monitor performance and optimize workflows across your entire organization.
Convenient Role-Based Portal: Simplify management with a centralized portal offering customized, role-based access for basic users, agents, office managers, and IT staff.

Connect UC

Web / Desktop

Connect UC

Mobile

Brochures

To download PDF of brochure, click on image below.

Connect UC

Hosted Voice

Connect UC Desktop and Mobile Apps

Connect UC

eFAX

Connect UC Teams Connector: Full PBX Power within Microsoft Teams

Microsoft Teams is your hub for chat, video, and collaboration, but its native phone system often lacks the full PBX features your business requires. Even with add-ons, you can be limited by basic functionality.

That’s where our Connect UC Teams Connector steps in.

This native softphone solution seamlessly integrates with your Microsoft Teams interface, giving you complete access and control over all of Connect UC’s advanced PBX features—things like auto attendants, advanced call routing, and comprehensive reporting.

The result? You get the best of both worlds:

All the collaboration tools of Microsoft Teams.
The robust, enterprise-grade PBX functionality you need, all without ever leaving the Teams application.

Connect UC ensures your Teams environment is not just a collaboration space, but a powerful, full-featured communication system.

To download PDF of brochure, click on image below.

Connect UC

MS Teams Connector

Elevate Inbound and Outbound Calling

The Connect UC Outbound Call Center seamlessly extends your existing PBX to give you cost-effective, sophisticated inbound and outbound calling capabilities that go far beyond basic phone features.

This robust, integrated solution empowers your agents and gives supervisors the control they need to optimize every customer interaction.

Key Features & Control:

Intelligent Routing: Utilize customized call queue routing and ring status management.
Comprehensive Supervision: Enable distinct Agent and Supervisor roles with real-time monitoring and alerts.
Quality Assurance: Access advanced audio monitoring features (listen, whisper, and barge) and call recording at multiple levels (device, user, and queue).
Customer Convenience: Offer call-back options and use agent announcements for improved customer experience.
Actionable Insights: Gain clarity through robust reporting and statistics, configurable dashboards, and customizable wallboards with queue analytics and trend analysis.

To download PDF of brochure, click on image below.

Connect UC

Outbound Call Center

Blended Contact Center: Seamlessly Unified Communications

Connect UC's Blended Contact Center goes beyond basic call handling to create a high-quality, efficient communication experience across all channels for both your customers and employees.

This feature-rich solution is delivered through a clean, intuitive interface, ensuring your agents have the full context needed for every interaction—whether it's voice, email, chat, or SMS.

Key Features at a Glance:

Omnichannel Management: Unify interactions across Voice, SMS, WebChat, Email, and Facebook for Business.
Intelligent Routing: Utilize Skills and Language-based routing with queue treatments and rules to connect customers with the perfect agent every time.
Agent Empowerment: Provide agents with a Contact History Display, Screenpop support, DND/agent state controls, and tools like Canned Responses and Call Dispositions.
AI & Quality Assurance: Enhance service with AI Transcription and Summarization, coaching tools, Call Recording, and Post-call Surveys.
Advanced Tools: Includes Outbound Dialer Campaigns (SMS/Voice), Call back in queue (CBIQ), and robust Real-time Monitoring dashboards.
Deep Integrations: Seamlessly integrate with platforms like Salesforce, Hubspot, and Microsoft Teams.
Reliability: Benefit from a Redundant/HA architecture for maximum uptime and enhanced security with 2FA (Two-Factor Authentication).