Mitel Live Business Gateway enables enterprises to implement IP-based solutions through a smooth, intelligent evolution. Working in conjunction with Microsoft® Office Communications Server 2007 R2, a SIP-based presence and collaboration server, the Mitel / Microsoft partnership delivers advanced applications for global communication and collaboration.
Live Business Gateway provides telephony enablement to Office Communications Server 2007 R2 by integrating the Office Communications Server 2007 R2 and Mitel applications to provide access to key business resources in the moment they are needed, resulting in faster decision making and issue resolution.
Product Key Features
Telephony Enablement: Microsoft Office Communicator 2007 R2 users can use the call feature to initiate calls from their Mitel desk phone to any other internal or external telephone number. Incoming calls are flagged to the user via the Communicator 2007 R2 pop-up incoming call window, enabling the user to answer the call via their Mitel desktop phone or to forward the call to another destination or their voice mailbox at the click of a mouse. Using Communicator 2007 R2 to control a Mitel desktop phone is known as remote call control (RCC).
Presence and Availability: Communicator 2007 R2 users are able to see an indication of the status of other users on the network, including their telephony status. If a colleague is busy on a call, they can be "tagged," meaning that when the call is completed, a notification is provided to indicate their availability.
Extension of Mitel Applications: The Live Business Gateway extends Mitel's rich telephony applications suite to the Office Communications Server 2007 R2 users leveraging presence and availability from the Communicator 2007 R2 interface.
Integration with Microsoft Outlook® and Office Suite: Missed calls are flagged in the user's Outlook inbox. A user’s status can be seen within Outlook or the Microsoft Office suite. Calls can be established directly from these applications via a mouse click.
Through the provision of advanced Mitel telephony applications to the Office Communications Server 2007 R2, the Mitel / Microsoft partnership enables better access to information and people, simply and easily, right from the desktop.